Important notices
You must read our conditions of carriage and carrier's regulations prior to booking. You will be asked to confirm you have read and understood these conditions before a booking can be made.LIABILITY NOTICES:
WARNING: The text of the notice below is required by European Union legislation but it is not a wholly accurate or complete description of the carrier's liabilities. It cannot be used as a basis for claims for compensation or interpretation. In all cases the carrier will only be liable for claims for which legal liability is established. A" Community air carrier " means an air carrier with a valid operating licence granted in accordance with EU Regulation (EEC) No. 2407/92.
Air carrier liability for passengers and their baggage
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 100 000 SDRs (approximately £82,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs (approximately £13,000).
Passenger delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 150 SDRs (approximately £3,500).
Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 000 SDRs (approximately £820).
Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1 000 SDRs (approximately £820). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
High limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.
NOTE: A Community air carrier's liability is as provided by the Montreal Convention of 1999 and the EU Regulation (EC) No.2027/97 as amended by No. 889/2002. For these purposes both easyJet Airline Company Limited and easyJet Switzerland S.A. are to be regarded as Community air carriers . The Montreal Convention may limit the liability of carriers in respect of death or injury and for destruction or loss of, or damage to, baggage, and for delay.
For claims made in jurisdictions where these provisions are not in force, to the extent not in conflict with the special contractual terms adopted by a Community air carrier, the Warsaw Convention of 1929 (and any amendments to it that may be applicable) may apply and may limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
Travelling with children?
Children under the age of 14 years cannot travel without an adult aged 16 or over, who will take responsibility for the child. Unaccompanied children under 14 years of age will not be permitted to board the aircraft.
Refunds, flight transfers, and name changes
easyJet does not issue refunds. In exceptional circumstances, however, easyJet will consider issuing a credit in the event of the bereavement of an immediate family member (mother, father, brother, sister, grandparent or child) provided that the claim and a copy of the death certificate are submitted by post to the easyJet Customer Services Department. All claims will be assessed entirely at the discretion of easyJet. This credit will be to the value of the original fare paid less an administration fee (equivalent to the cancellation fee in the table below) per passenger per sector and can be used against any future flights on easyJet within the following six month period. Requests for same-day refunds, within 24 hours of the original booking, are also accepted, and a cancellation fee per passenger per leg will be charged.
| Currency | Cancellation fee |
| GBP | 20.00 |
| Euro | 30.00 |
| CHF | 47.00 |
| DKK | 220.00 |
| CSK | 840.00 |
| HUF | 8,000.00 |
| PLN | 120.00 |
| SKK | 1,100.00 |
| MAD | 330.00 |
Once you have made your easyJet booking, names of passengers and flight details may be changed on payment of an administration fee per passenger, per one-way flight. In addition, if there is a difference between the original fare paid and the current fare available at the time the change is made, the customer will be liable for the increase in fare.
Bookings made by a registered member can be changed online. The changes must be made at least two hours prior to the flight's scheduled departure time. The fees for changes made online are:
| Currency | Change Fee |
| GBP | 20.00 |
| Euro | 30.00 |
| CHF | 47.00 |
| DKK | 220.00 |
| CSK | 840.00 |
| HUF | 8,000.00 |
| PLN | 120.00 |
| SKK | 1,100.00 |
| MAD | 330.00 |
Bookings can also be changed by telephoning the easyJet call centre on 0871 7 500 100 at least two hours prior to the flight's scheduled departure time, or by going to the airport sales desk at least one hour prior to the scheduled departure time. (Calls charged at 10p per minute within UK. For other telephone numbers visit the contact us section.) The fees for changes made through the call centre are:
| Currency | Change Fee |
| GBP | 30.00 |
| Euro | 45.00 |
| CHF | 72.00 |
| DKK | 325.00 |
| CSK | 1,250.00 |
| HUF | 12,000.00 |
| PLN | 180.00 |
| SKK | 1,650.00 |
| MAD | 510.00 |
Click here for more details.
Check-in and boarding
Check-in desks will close promptly 40 minutes prior to the scheduled departure of the flight. Any passengers who present themselves after check-in has closed will forfeit their seats and no refund or credit will be given. easyJet regrets that it is also unable to offer a free transfer onto the next available flight. We strongly recommend that you check-in two hours prior to the scheduled time of departure.
Click here for more information about our check-in and boarding procedures.
The airline requires all passengers to provide photographic ID at check-in on all flights including domestic services.
Acceptable forms of ID on flights operating through Geneva (domestic and international):
Passengers travelling on flights departing from, or arriving into, Geneva can only be accepted for travel with a valid passport or national identity card. This includes flights between Geneva and France.
If you do not have one of the above means of identification, please contact easyJet Customer Support who will be able to advise you of alternative arrangements which may be made.
The documentary requirements for passengers on International flights will remain as before - ie a valid passport or national identity card supported by any other relevant documentation such as visas.
How do I collect my tickets?
easyJet is a ticketless airline - there are no tickets, so all you need to fly is your passport. When you make your booking you will be given a booking reference. Make a note of this number, as it uniquely identifies your booking, as well as the details of your flights.
Worried about booking online?
easyJet customers find booking online fast, convenient, and secure. We have sold millions of seats online, and every week sell more seats through our web site than through any other channel. We use the internationally accepted security system called SSL to encrypt all credit card payments over the web. Click here for more online security facts.
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